Privacy Policy

1. Privacy at gerbina

gerbina, accessible through gerbina.com, operates an online grocery platform and understands the importance of keeping customer information secure.

This Privacy Policy outlines the information we may receive when you interact with our website and explains how that information may be used, protected, and handled.

2. Information Related to Your Shopping Experience

We may collect or receive information that is necessary to operate our website and provide our services.

Information You Provide

When registering an account or completing an order, you may be asked to provide:

• Full name

• Telephone number

• Delivery address

• Email address

This information enables us to identify customers, process purchases, and arrange order fulfillment.

Technical Information

When you visit gerbina.com, certain technical information may be collected automatically. This may include your device information, browser type, IP address, and browsing activity.

Such information may be processed in an anonymous or non-identifying form to help us understand website usage and improve performance.

Messages and Support Requests

If you communicate with our customer service team, we may retain information contained in those communications.

This includes inquiries submitted through service@gerbina.com, which allows us to respond to your questions, investigate issues, and provide customer support.

3. How We Use Collected Information

The information described above may be used for the following purposes:

Managing Orders and Services
We use relevant customer information to process orders, coordinate deliveries, manage returns, and provide necessary notifications related to our services.

Improving the Website
Information about website usage may help us improve site functionality, performance, navigation, and the overall customer experience. We may also use relevant information to provide more personalized product recommendations.

Security and Compliance
Information may be used to identify and prevent fraudulent activity, protect our website and customers, and fulfill applicable legal or regulatory obligations.

4. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Our security measures may include encryption, restricted internal access, and confidentiality obligations for third-party service providers that require access to information in order to perform necessary services.

We limit access to personal information to appropriate circumstances and personnel.

5. Disclosure of Information

gerbina does not sell customer personal information.

We may disclose information only under limited circumstances, including:

• You have provided explicit consent

• Disclosure is required by law or a valid legal obligation

• The information is involved in a corporate transaction, such as a merger

Where information is shared with relevant third parties under permitted circumstances, confidentiality requirements may apply.

6. Your Choices and Privacy Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent for processing where consent is the basis for processing

To submit a privacy request, please contact:

service@gerbina.com

We will review and handle your request in accordance with applicable requirements.

7. Contact Information

If you have questions about this Privacy Policy, our information practices, or the handling of your personal information, please contact:

gerbina Customer Support
Email: service@gerbina.com

We will make reasonable efforts to respond to privacy-related inquiries and provide appropriate assistance.