Website Terms & Conditions

These Website Terms & Conditions establish the rules that apply when you access or shop through gerbina.com, operated by gerbina (“we”, “our”, or “us”).

1. Acceptance of the Terms

Using our website means that you accept these Terms and agree to follow the requirements described below.

If you do not agree with these conditions, please refrain from accessing the website or using our shopping services.

2. Who May Use Our Services

Our platform is intended for customers who are 18 years of age or older.

gerbina provides an online marketplace for general merchandise. Our services may include handling customer orders, arranging delivery, and providing assistance after a purchase has been completed.

When placing an order or creating an account, you are responsible for making sure that all information you submit is truthful, current, and complete, including your contact and delivery details.

3. Keeping Your Account Secure

Where an account is created, you are responsible for protecting your username, password, and other account credentials.

You are also responsible for activity conducted through your account. If you become aware of unauthorized access or believe that your account security has been compromised, please contact us without delay:

service@gerbina.com

We may take reasonable steps to protect the account or investigate suspected unauthorized activity.

4. Product Purchases and Order Confirmation

Payment completion constitutes confirmation of an order, subject to the circumstances described in these Terms.

We aim to issue an order confirmation within 72 hours after payment.

Product listings are prepared with reasonable care, but information such as availability, descriptions, specifications, and other product details may be modified or may occasionally contain inaccuracies.

If an order cannot be fulfilled because of an inventory shortage or an error, we may cancel the affected order. Where this occurs, the customer will receive a full refund.

Customers who require clarification about a product are encouraged to contact us before completing their purchase.

5. Proper Use of the Website

You agree not to use gerbina.com in a way that violates applicable laws or interferes with the rights, security, or normal operation of our website.

In particular, you must not:

• Use the platform for unlawful purposes

• Submit or distribute illegal content

• Attempt to interfere with or compromise website security

• Manipulate orders, transactions, or website functions

• Abuse any service or feature provided by gerbina

If an eligible purchase requires after-sales assistance, you may submit a request under our Refund Policy.

Customers may also opt out of marketing communications where an applicable unsubscribe facility is available.

Where merchandise is returned, the applicable products must satisfy the requirements of our return policy and, where required, be in their original and resalable condition.

6. Changes to Our Services and Terms

We may make changes to these Terms when necessary.

Any revised Terms will be published on our website and will become effective 7 days after they are posted.

If a customer violates these Terms, we may restrict or suspend the relevant account or cancel an associated order where appropriate.

We also seek to maintain reasonable website security, provide accurate product information, and offer responsive customer support.

For assistance, please contact:

service@gerbina.com

7. Ownership and Website Materials

Unless specifically stated otherwise, the content displayed on gerbina.com is owned by gerbina or its applicable rights holders.

This includes website text, images, graphics, layouts, designs, and other materials.

You may not copy, reproduce, republish, distribute, modify, or otherwise use our website content without authorization.

8. Responsibility and Liability

We are not responsible for service interruptions, delays, or failures that result from circumstances outside our reasonable control, including force majeure events or problems caused by third-party service providers.

We likewise do not accept responsibility for damage or loss resulting from improper, unauthorized, or inappropriate use of products.

These provisions do not affect any liability or consumer protection rights that cannot legally be excluded or restricted.

9. Applicable Legal Framework

These Terms of Service, together with any separate agreements under which we provide services to you, shall be governed by and interpreted in accordance with the laws of the UK.

Any matters relating to these Terms shall be addressed in accordance with applicable UK laws and legal requirements.